To turn off Smart Quotes, do this in a Word document:
-- On the Tools menu, click AutoCorrect, and then click the AutoFormat As You Type tab.
-- Uncheck the box with the option to replace "Straight Quotes" with "Smart Quotes."
EXAMPLE OF SYMBOLS
I�m pleased with some of the efforts to make our planet Earth, our country, our state, our counties and our cities more �green.�