West Atherton house fire sends resident to hospital

The word should be "awakened."

Surprised it took 7 minutes for help to arrive. I thought travel time from Almendral and/or Alameda-Valparaiso would be shorter.

Resolution No. 1818-2015
RESOLUTION OF THE MENLO PARK FIRE PROTECTION DISTRICT ADOPTING
A TIME BASED PERFORMANCE MEASURE STANDARD FOR THE MENLO PARK
FIRE PROTECTION DISTRICT
WHEREAS, on August 16, 2011 , the Board of Directors adopted Primary Emergency
Response Routes for the District to better address community traffic mitigation and emergency
response issues from the broader perspective of community impact; and
WHEREAS, on September 26, 2013, the Board of Directors accepted the Insurance
Services Organization's (ISO) updated Public Protection Classification report that upgraded our
community insurance rating from a Class 3 to a Class 2 fire agency; and
WHEREAS, on August 19, 2014, as proposals to potentially modify major roadways
like EI Camino Real and Middlefield Road were being discussed by the Town of Atherton, the
City of Menlo Park, and San Mateo County, the Board of Directors reviewed the Primary
Emergency Response Routes with staff; and
WHEREAS, in September of2014, the District completed a yearlong upgrade and
expansion to its Traffic Pre-Emption System that consisted of eight existing traffic signals,
fourteen new traffic signals, and upgrades to fourteen pieces of emergency equipment; and
WHEREAS, on June 16, 2015, the Board of Directors received an updated Standards of
Coverage (SOC) Assessment that consisted of fifteen findings and two major recommendations
from an independent third party consultant, Citygate Associates; and
WHEREAS, the overall opinion of the District's emergency services stated in the
executive summary of the SOC Assessment states "The District today is currently meeting its
needs through the use of partnerships with its neighbors in the automatic aid countywide
response system. The District's deployment system meets the District's current demands but is
becoming strained, especially east of Highway 101 , and needs adjustment soon moving forward
as growth occurs."; and
WHEREAS, critical to the adoption of a time-based performance standard, the SOC
Assessment report further states "Traffic congestion is also an increasing problem as the
communities the District protects continue to evolve;" and
WHEREAS, as recommended by the District Fire Chief, the Board desires to adopt "a
deployment measures policy" also known as a Time Based Performance Standard; and
WHEREAS, by adopting this Time Based Perfonnance Standard, the Board of
Directors reinforces not only the validity of the SOC Assessment but helps to support its
adoption of Primary Emergency Response Routes and the Insurance Services
Organizations Classification upgrade to a Class 2 Fire Agency by attempting to maintain
a specific level of service to the community.
NOW, THEREFORE, BE IT RESOLVED by the Board of Directors of the Menlo
Park Fire Protection District that:
1. The Menlo Park Fire Protection District adopts the following deployment measures
policy also known as a Time Based Performance Standard:
The Menlo Park Fire Protection District Board directs the Fire Chief to monitor response
times to all emergencies quarterly and report back to the Board of Directors on an annual
basis on a time-based unit and incident performance. The goal of the first response unit
shall be to arrive on the scene of all Code 3 emergencies within seven minutes, 90% of
the time from the receipt of the 9-1-1 call in the dispatch center. This equates to one
minute dispatch time, two minutes company turnout time, and four minutes response or
drive time.
The goal of multi-unit responses shall be to have all units on scene within eleven minutes
from the time of the 9-1-1 call in the dispatch center. This equates to one minute dispatch
time, two minutes company turnout time, and eight minutes response or drive time.
I HEREBY CERTIFY that the above and foregoing resolution was passed and adopted
by the Board of Directors of the Menlo Park Fire Protection District at its regular meeting held
on the 15th day of September, 2015 by the following vote:
AYES: KIRALY, SILANO, IANSON, CARPENTER, AND BERNSTEIN
NOES: NONE
ABSENT: NONE
ABSTAIN: NONE
ATTESTED: APPROVED:
\J..~~d2f2'
Michelle Radcliffe, Clerk of the Board
Page 2

downtowner:

7 minutes is the expected response time. When someone is calling 911 they're not calling the nearest fire station. The call goes through a dispatch center. But you know that, right?

Regardless of distance? Maybe best to call fire dept. directly?

All fire dispatching in San Mateo County is done by single central fire dispatch center - an innovation that was championed by MPFPD decades ago to replace the costly practice of each of the 13 fire agency having their own dispatchers.